Shoals Primary Care at 342 Cox Boulevard in Sheffield, Alabama

Customer Reviews about Shoals Primary Care

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  I had planned to start seeing Dr. Martin as a new patient after my husband's first visit (where they had down on his chart that he was a 60 year old female with impacted bowls). I ignored that fact and still decided to give the doctor the benefit of the doubt because I could understand things sometimes happen. However, upon my scheduled visit as a first time patient it was for 7:30 am, and I arrived at 7:15 am for new patient paper work. I signed in and no one even showed up at the front desk until my appointment time, where I then asked for my paper work and filled it out. About ten minutes after that, another woman called me by the wrong name and when I corrected her, I was made to feel as if I had done something wrong. Also, you can not hear when you are being called because the TV is loud, so people are talking over the TV, and I have two ear infections. After filling out my paper work, I was then called back to the window, where I was asked to write down my SSN, but I had already written it down twice on the form already. This told me they obviously were not paying attention to the information they were entering. After this, and already feeling on edge from just the front desk experience, I am called back by the doctor's nurse practitioner who tells me to step on the scale, and with a horrible tone says, "you're going to have to take some of that off." Meaning my purse. I ask where I should put it in case of a designated area, which seem to make her even more annoyed and she replies with, "I don't know." Very snappy. I am a new patient and felt like I was asking a very simple and non offensive question. We then walk to the exam room where she informs me that I would not be seeing the doctor and that he also would never been doing my exams or ever seeing me other than a quick peek in the room. Which, as someone looking for a long term doctor, it does not feel comfortable not even meeting my doctor on the first visit. When I tried to explain that I was uncomfortable with the fact she would only be relaying my issues to the doctor, and that I didn't feel comfortable having my health looked after in third person, and that I didnt understand why they wouldn't tell a new patient to begin with when making an appointment that he or she won't be seeing a doctor. She then got upset about it and told me I could reschedule or abort because she had been doing this for 40 years. Which is fine and I explained to her I was fine with her seeing me, but that I didn't feel comfortable having a doctor diagnose me without speaking with me and knowing me as a person. She gets more upset and I said I think it would be best just to cancel because at that point, being someone who has been diagnosed with a generalized anxiety disorder, I was overwhelmed and ready to go home. She proceeded to then say to me, "Fine then. Adios." I feel as if the entire situation was unprofessional on many different levels. I decided to keep searching for a new doctor. I would not advise this practice if you want to get to know your doctor for long term use, or have anxiety issues, seeing as how it is the only doctor's office I have ever been in where the lobby is loud and over packed.
  May 17, 2017

  by Em Means

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Today: 08:00 am — 05:00 pm

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